Refund policy
At ElegantHairJewels.store, we take pride in the quality and craftsmanship of every hair accessory we offer. Customer satisfaction is our top priority, and we strive to ensure that your shopping experience is delightful and seamless.
Eligibility for Returns and Refunds:
- You may request a return or refund within 30 days of receiving your order.
- Products must be in their original condition, unused, unwashed, and with all packaging, tags, and accessories intact.
- Personalized or custom-made items are not eligible for return unless they arrive damaged or defective.
How to Initiate a Return:
- Contact our Customer Support team at sipport@ElegantHairJewels.store or call 954-770-2521 with your order number and reason for return.
- Our team will provide you with detailed instructions on how to safely return the items.
- Please ensure that the returned package is securely wrapped to prevent damage during transit.
Refund Processing:
- Once we receive and inspect your returned items, we will notify you via email of the approval or rejection of your refund.
- Approved refunds will be processed within 5–10 business days, and the amount will be credited back to your original payment method.
- Shipping fees are non-refundable, except in cases where the product is defective or the return is a result of our error.
Exchanges:
- Exchanges for a different style or color may be requested if the item is in stock.
- Contact us to confirm availability and instructions for the exchange process.
We are committed to providing a hassle-free return process while maintaining the highest standards of care and quality for your hair accessories.